Returns & Exchanges

At Port Vale Store, we want you to be completely satisfied with your purchase, which is why we offer a 28-day return policy for all official merchandise and kits. Items must be returned in their original condition, unworn and with all tags attached, to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely package the products in their original packaging, ensuring all official labels and club tags remain intact.

• 3.
  Ship the Package

  Affix the provided return shipping label to your parcel and drop it off at any authorized carrier location or at the Club Shop.

• 4.
  Receive Your Refund

  Once our team inspects the returned gear, we will process your refund or dispatch your exchange within 5-7 business days.